Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how Petal & Parcel ("we", "us") collects, uses and protects your personal information when you visit our website or buy clothing, footwear and fashion accessories from us. By using this website you agree to this policy.

Information We Collect

  • Details you give us: your name, phone number, email address, delivery and billing address, and any notes you add to an order.
  • Order details: the products you buy, order value and order history.
  • Technical details collected automatically: IP address, browser and device type, and the pages you visit.

We do not see or store your card, UPI or bank details. Payments are handled by our payment partner, Razorpay, on their secure systems.

How We Use Your Information

  • To process, deliver and support your orders, including refunds and returns.
  • To contact you about your order by email, SMS or WhatsApp.
  • To prevent fraud and keep our website secure.
  • To improve our products and website.
  • To send offers and updates, only if you have agreed. You can opt out at any time.

Sharing Your Information

We share your information only with the people who need it to serve you: our payment partner (Razorpay), delivery and courier partners, and the hosting and email services that run this website. We never sell your personal information. We may also share information when the law requires it.

Cookies

We use cookies to keep you signed in, remember your cart and understand how the website is used. You can block cookies in your browser, but some parts of the website may then not work.

Data Security and Retention

We use reasonable security measures to protect your information. We keep order records for as long as the law requires for tax and accounting, and other information only as long as we need it.

Your Rights

You can ask us to see, correct or delete your personal information, or to stop sending you marketing messages. Contact us using the details below and we will respond within a reasonable time.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact Us

For any privacy question or complaint, contact Petal & Parcel:

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